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Frequently Asked Questions

Addressing Your Queries with Comprehensive Answers – Empowering Your Journey Towards Seamless TV Enjoyment.

Quick answer: long press on the network or movie you’d like to put in your favorites and select ADD TO FAVORITES. These shows and movies will now be in your FAVORITES categories.

Quick answer: format your TV show or movie to fit your screen.While your show or movie is playing, click the select button on your Amazon Firestick remote. Scroll over to the left and click on the resize/crop icon (it’s a square). Click this icon until you have the formatted view you prefer.

Quick answer: change your decoder back and forth from HW (hardware) to SW (software).
While watching your programming, simply hit the large circular button on your Amazon Firestick remote. Scroll to the right to select or deselect HW. This will toggle you back and forth from the hardware and software decoders for a smoother viewing experience.

Quick answer: reset your programming. We likely updated channels and movies.
While on the LIVE TV screen, scroll to the upper right hand side that shows the settings menu (3 small dots). Select “Refresh Channels, Movies and Series”. Also select “Refresh TV Guide”. To make sure your KINGTV device continues to show you the most updated programming. Make sure there are check marks next to both Auto-Update options.

Quick answer: long press on the network you’d like to record and select START RECORDING.
NOTE: Recording is only available on Android and Amazon Firestick. It is not available on the web player.

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